DISPATCH & DELIVERY TIMES
We aim for 0-1 working days for dispatch of all orders. Orders placed after 6.00 pm will be dispatched the next working day.
SHIPPING DESTINATIONS
We ship to the following countries within the EU:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
We also ship to the following countries outside the EU:
Canada, Norway, Switzerland, UK, USA.
For those customers living in other countries than the ones listed above please E-mail us at Webshop@fantazia.store or contact us on our contact page to get shipping quotations by mail
COURIERS USED EU
The following couriers are used for shipping within the EU:
We cooperate with contracted, long-established courier companies on the market. At the place of delivery, local delivery services may be used. The courier companies delivering in specific countries are Paketa, DPD, Posta bez Hranic, SPS (Slovakia only), Hermes, Inpost, Fan Courier, Cargus, Colis Privé & others.
COURIERS USED OUTSIDE EU:
UK Mailand- Orders in the weight range of 0-3kg are sent via Yodel. Orders 3kg+ are sent via APC.
Northern Ireland - Orders 100g-3kg are sent via Yodel. Orders 3kg+ are sent via DPD
Scottish Highland & Isles - Orders 0-3kg for Scottish Highlands will be sent via Yodel and 3kg+ with APC. Channel Islands will be sent via DHL.
Norway, Switzerland, Usa, Canada - Orders are sent via DHL.
SHIPPING COSTS EU:
Austria: 0 - 1 kg €4.50, 1.0001 kg - 2 kg €4.95, 2.0001 kg - 5 kg €5.95, 5.0001 - 30 kg €6.25
Belgium: 0 - 3 kg €7.25, 3.0001 - 30 kg €7.95
Bulgaria: 0 - 1 kg €4.95, 1.0001 - 2 kg €5.75, 2.0001 - 5 kg €6.75, 5.0001 - 30 kg €14.95
Croatia: 0 - 1 kg €4.95, 1.0001 - 2 kg €5.75, 2.0001 - 5 kg €7.25, 5.0001 - 30 kg €10.95
Czech Republic: 0 - 1 kg €3.50, 1.0001 - 2 kg €4.25, 2.0001 - 5 kg €5.45, 5.0001 - 30 kg €6.25
Denmark: 0 - 3 kg €10.45, 3.0001 - 30 kg €10.95
Estonia: 0 - 3 kg €14.45 , 3.0001 - 30 kg €14.95
Finland: 0 - 3 kg €16.45, 3.0001 - 30 kg €16.95
France: 0 - 1 kg €6.95, 1.0001 - 2 kg € 7.95, 2.0001 - 30 kg €9.95
Germany: 0 - 1 kg €4.75, 1.0001 - 2 kg €5.50, 2.0001 - 5 kg € 5.95, 5.0001 - 30 kg €6.25
Hungary: 0 - 1 kg €3.75, 1.0001 - 2 kg €3.95, 2.0001 - 5 kg €4.95, 5.0001 - 30 kg €5.95
Ireland: 0 - 3 kg €14.45, 3.0001 - 30 kg €14.95
Italy: 0 - 3 kg €10.95, 3.0001 - 30 kg €11.25
Latvia: 0 - 3 kg €14.45, 3.0001 - 30 kg €14.95
Lithuania: 0 - 3 kg €14.45, 3.0001 - 30 kg €14.95
Luxembourg: 0 - 3 kg €9.95, 3.0001 - 30 kg €10.25
Netherlands: 0 - 3 kg €9.45, 3.0001 - 30 kg €9.95
Poland: 0 - 1 kg €4.45, 1.0001 - 2 kg €4.95, 2.0001 - 5 kg €5,25, 5.0001 - 30 kg €6.25
Portugal: 0 - 3 kg €16.45, 3.0001 - 30 kg €16.95
Romania: 0 - 1 kg €4.25, 1.0001 - 2 kg €4.95, 2.0001 - 5 kg €5.95, 5.0001 - 30 kg €15.95
Slovakia: 0 - 3 kg €2.95, 3.0001 - 30 kg €3.95
Slovenia: 0 - 1 kg €4.95, 1.0001 - 2 kg €5.45, 2.0001 - 5 kg €6.95, 5.0001 - 30 kg €10.95
Spain: 0 - 1 kg €6.25, 1.0001 - 2 kg €7.95, 2.0001 - 5 kg €10.95, 5.0001 - 30 kg €15.95
Sweden: 0 - 3 kg €11.25, 3.0001 - 30 kg €11.95
SHIPPING COSTS OUTSIDE EU:
Canada: 0 - 0.499 kg €14.90, 0.4991 - 0.999 kg €21.45, 0.9991 - 2 kg €41.70, 2.0001 - 5 kg €44.10, 5.0001 - 15 kg €73.85, 15.0001 - 30 kg €117.90
Norway: 0 - 0.499 kg €11.95, 0.4991 - 0.999 kg €15.50, 0.9991 - 25 kg €29.80
Switzerland: 0 - 0.499 kg €11.95, 0.4991 - 0.999 kg €15.50, 0.9991 - 25 kg €29.80
USA: 0 - 0.499 kg €14.90, 0.4991 - 0.999 kg €21.45, 0.9991 - 2 kg €41.70, 2.0001 - 5 kg €44.10, 5.0001 - 15 kg €73.85, 15.0001 - 30 kg €117.90
DELIVERY TIMES EU:
Austria: 0-3 Working Days
Belgium: 0-4 Working Days
Bulgaria: 0-3 Working Days
Croatia: 0-4 Working Days
Czech Republic: 0-2 Working Days
Denmark: 0-4 Working Days
Estonia: 0-4 Working Days
Finland: 0-4 Working Days
France: 0-3 Working Days
Germany: 0-3 Working Days
Hungary: 0-2 Working Days
Ireland: 0-4 Working Days
Italy: 0-4 Working days
Latvia: 0-4 Working Days
Lithuania: 0-4 Working Days
Luxembourg: 0-4 Working Days
Netherlands: 0-4 Working Days
Poland: 0-2 Working Days
Portugal: 0-4 Working Days
Romania: 0-3 Working Days
Slovakia: 0-2 Working Days
Slovenia: 0-3 Working Days
Spain: 0-4 Working Days
Sweden: 0-4 Working Days
DELIVERY TIMES OUTSIDE EU:
Canada: 0-7 Working Days
Norway: 0-4 Working Days
Switzerland: 0-4 Working Days
Usa: 0-7 Working Days
All shipping prices quoted are excluding VAT.
Delivery
Delivery will be made to the address specified through our checkout when you complete your order.
Should you wish to change the delivery address after goods have been dispatched from our dispatch centre, we will require you to cover the delivery charges for the redirection (please note re-direction is only available for goods despatched via courier). The charges will be the same as the original delivery charge. Please be aware that the redirection approval is subject to your order and account status.
If an order is dispatched with a wrong postal code then we would refund for the item only and you must place the order again and pay for postage if you still wish to have the order.
For courier deliveries:
Please ensure you provide a delivery address, where someone will be available to receive the delivery between 7.30am and 5.30pm, Monday to Friday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card, the goods will be returned to our Despatch Depot and a re-delivery charge may be applicable to your order.
In the case of express deliveries, if the goods are not received in 1-2 working days please contact us immediately.
Item(s) Damaged on Arrival
In the unlikely event of you receiving a damaged product, you should notify us in writing (either by e-mail webshop@fantazia.store or by using the Contact Us page on the website) within 48 hours of receipt of the goods. For items to the value of €18 sale price before VAT, excluding silver jewellery items, we request photographic evidence of any visible damage instead of a return. We request that any damaged silver jewellery items be returned to us as a 2nd Class large letter, please see our Returns Procedure.
For items over €18 sale price before VAT, please contact us via email at webshop@fantazia.store describing the type and extent of the damage and we will advise you how to proceed.
For heavy, courier delivered items of the value of over €18 sale price before VAT with visible damage that we wish returned to us we can, upon request, despatch a replacement item and arrange a courier collection of the damaged item at the same time (*please note this is only available in the circumstance that the recipient will be available at the address to pass the faulty goods to the courier)
Please note we will offer a refund for any damaged items instead of a replacement for orders overseas in USA and Canada.
In the event the damaged goods are to be returned to us by the recipient, please see our Returns Procedure. Once we have received the goods at our Despatch Depot, we will examine the goods for the damage. If the damage is verified, we will replace the item within 3 working days at no additional cost to you and you will be reimbursed for any reasonable carriage charge incurred by the return.
If the goods you have returned are found not damaged, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.
PLEASE DO NOT PLACE DUPLICATE ORDERS TO REPLACE DAMAGED ITEMS, it will not speed up the replacement process.
Fantazia accept responsibility for transit and delivery of goods to the address specified on the order. If the goods are sent on to the end customer via a third party, we require proof these goods were damaged upon arrival with the third party, not the end customer. We can accept no responsibility for damage that occurs during transit from a third party to the end customer.
Contact Information:
Fantazia
Kyrkvärdsvägen 35
147 62 Uttran
Sweden
Phone: +46 728606136
E-Mail: Webshop@fantazia.store
Fantazia
Kyrkvärdsvägen 35
14762 Uttran
Sweden
E-mail: Webshop@fantazia.store
Phone: +46 728606136
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